Refund policy

Returns & Refunds

We want you to love your MaxWell Care products. If you are not completely satisfied, you can request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, in its original packaging, and with proof of purchase.

How to start a return

Contact us through our Contact page with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Return shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, defective or wrong items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with a photo so we can make it right at no extra cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund.

Exchanges

The fastest way to get a different model is to return the item you have and, once the return is accepted, place a new order.

Questions

If you have any questions about returns, please reach out through our Contact page.